Contacts
Campaigns
Message templates
Templates are approved by Meta (usually within minutes to a few hours). Only Approved templates can be used in campaigns. Use {{1}} in the body where the contact's name should go.
Store automations
Connect your Shopify or WooCommerce store and send abandoned-cart reminders, order confirmations, COD confirmations and shipping updates on WhatsApp automatically.
1 · Stores
2 · Message templates
Automations send Meta-approved templates. One click creates a ready-made set (cart reminder, order confirmation, COD confirmation, shipping and delivery updates) and wires them to automations below. Approval usually takes minutes; turn each automation on once its template is approved.
3 · Automations
Recent activity
Chatbot & auto-replies
Replies are free inside the 24-hour window that opens when a customer messages you. The bot stays quiet for a while after a team member replies, so it never talks over your agents.
Business hours
Outside these hours the Away reply is sent (at most once every 12 hours per customer). Times are India time.
Team
Owner/Admin: everything including settings, automations and billing. Agent: contacts, campaigns and inbox only. Chats can be assigned to any member from the inbox.